Locked out of my site.
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I am going through so much distress because my laptop caught a virus wiping out all my passwords and everything,. my site is still up and running fine, but I can not access it to edit, I used the Vantage theme from Site-origin to design it in WordPress.
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2reelfilms.com is a wordpress.ORG software install on paid hosting hosted by Heart Internet, not by wordpress.com.
It is not on our wordpress.COM servers and we cannot help you here at all. You are posting to the wrong support forum.
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
Sorry to hear you got locked out of your site. These forums are for sites hosted on WordPress.com, but you’re running the WordPress software on your own hosting. Here are some ways to recover your password on a self-hosted site:
https://codex.wordpress.org/Resetting_Your_Password
If you need further help, try posting in the WordPress.org forums:
https://wordpress.org/support/
You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
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