Locked out of my WordPress site

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  chrisarnold65a966d1067 · Member · Sep 4, 2024 at 12:16 am

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  I’m locked out of my word press site. The error message says that an email would be sent to the administrator but nothing has come in. How do I recover?

  The blog I need help with is: (visible only to logged in users)

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  caimin · Staff · Sep 4, 2024 at 8:16 am

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  Are you using the password reset link?

  One thing that’s easy to overlook is the Spam folder. Can you check that folder in case the email arrived there? That shouldn’t happen, but you never know.

  
  

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  themagicrobot · Member · Sep 4, 2024 at 1:10 pm

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  Looking at a “Whois” shows the Kingsmenseeds site being hosted at Wix. Can you log in there directly? I doubt resetting a password here at WordPress.com will help.

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  caimin · Staff · Sep 5, 2024 at 6:36 am

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  @themagicrobot Although the nameservers are pointing to Wix, there are couple of custom A records, pointing to WordPress.com, which override the nameserver settings But you’re right, there could be some confusion between WordPress.com/Wix accounts.

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  orders5a4295917c · Member · Sep 6, 2024 at 6:32 pm

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  I’m having a similar issue with my website. Can you take a look at the forum post I made? https://wordpress.com/forums/topic/website-is-suddenly-unavailable-and-cant-access-wordpress-account/

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  staff-catog · Staff · Sep 6, 2024 at 8:52 pm

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  @chrisarnold65a966d1067 We were able to get in touch over email so that we can go over account specifics and protect your privacy. I’m going to close this thread, but please feel free to reach out any time if we can help with anything else.

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  staff-catog · Staff · Sep 6, 2024 at 8:53 pm

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  @orders5a4295917c Thank you for reaching out and sharing your link! I will respond in the original threat.