Locked out of my WP Admin account.

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  dogmataapparel · Member · Jun 9, 2017 at 10:24 pm

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  Someone was trying to hack my Admin account and failed which resulted in my account getting locked for the next 16hrs. Need to proceed on my website. Looking for help

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 9, 2017 at 10:27 pm

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  This is an empty site https://dogmataapparel.wordpress.com/

  What is the exact URL starting with http:// of the site you are referring to please?

  This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting.

  Note that at least 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.

  We provide support only for wordpress.COM hosted sites. We cannot provide support for sites that are not on our servers. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

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  dogmataapparel · Member · Jun 9, 2017 at 10:31 pm

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  Yeah confused to why it even posted that URL. My site is Dogmataapparel.com.

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  timethief · Member · Jun 9, 2017 at 10:36 pm

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  dogmataapparel.com is a wordpress.ORG software installs on paid hosting, hosted by 1&1
  Name Servers:
  ns-us.1and1-dns.com
  ns-us.1and1-dns.de
  ns-us.1and1-dns.us
  ns-us.1and1-dns.org

  It’s not on our WordPress.COM servers and we do not provide support for it. Support for it is found at http://wordpress.ORG/support/