Locked out of old WordPress.com blog – password resent emails not arriving

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  slyons15 · Member · Jan 26, 2026 at 2:43 am

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  I am trying to recover access to my WordPress.com blog: https://dolorita.wordpress.com. I have requested the password resent link several times but am not receiving any email from WordPress. This was a free blog I set up – I haven’t made a purchase, so I do not have a receipt, transaction ID or activation key. The help/contact form only shows generic advice and does not allow me to contact support. I am requesting manual account recovery and transfer of the site to a new email address. I created this blog in 2009 and may have used an old email to set it up but I still receive emails at that old account.

  The blog I need help with is: (visible only to logged in users)

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  musicdoc1 · Member · Mar 1, 2026 at 11:35 am

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  Hi,

  Sorry for the long delay. I added the “modlook” tag to the sidebar tags group today, which will call for staff attention to the topic. The tag “mod-look,” which someone had previously added, doesn’t call for staff attention. It’s just a misspelling of the correct tag, and doesn’t produce the intended action. Staff will respond here, unless the issue has already been resolved elsewhere.

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  themagicrobot · Member · Mar 1, 2026 at 12:20 pm

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  Are you requesting a password reset for the right (dolorita) account?

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  csabarakasz · Staff · Mar 2, 2026 at 8:21 am

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  Thank you for reaching out. Happiness Engineer here, and thank you @musicdoc1 for the tag.

  @slyons15, I understand you are trying to regain access to https://dolorita.wordpress.com/.

  When there are no purchases associated with an account, the recovery process becomes much more difficult. I can confirm that we have sent several password reset and magic login links to the owner account of dolorita.wordpress.com. You are not receiving them because the email address on file is different from the one you are currently using.

  Without proper ownership verification, we are unable to share the email address associated with the account.

  Please contact us at help@wordpress.com so we can help you try to identify the email address used for the account that owns dolorita.wordpress.com. Once identified, the next step would be to attempt recovery of that email address.

  If recovering or identifying the email is not possible, we may not be able to restore access to the site. However, you can manually copy the text and images from each page and recreate the content on a new blog. I reviewed the site and it has a limited number of pages, so the manual effort should be manageable.