Locked out of paid account
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I need to talk to someone because none of the account recover pages are helping me get into my paid account.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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If you have a paid wordpress.com plan, you can use the Transaction ID to restore access to your account at https://wordpress.com/support/account-recovery/
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Yes I have tried that and it would not send. It said the contact mail is the same as the account so I must use password reset, but when I use password reset, it says the account does not exist.
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Hi there,
What is the email address you’re using to request the password reset?
Also make sure you’re logged out of the
boclassroomaccount before you try resetting the password for another account. -
Thank you thank you a million times thank you. It’s always something super-simple that gets overlooked. I didn’t know to log out of the other account. Problem solved!
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Ahahaha and now I’m logged into this account and can’t close the help request until I re-log into the other account…..
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I’m glad you were able to get into the right account :)
You won’t be able to close this forum thread regardless of what account you’re logged into – forum threads close automatically after a certain time, so you can just leave this. But I’ll mark it as resolved so other members know you no longer need help with this.
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