locked out of primary account

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  madeleinergolding · Member · Mar 12, 2023 at 4:25 pm

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  Hi, I lost access to my old page madeleine.golding.wordpress.com. It’s linked to (email visible only to moderators and staff) and I don’t know why I lost access. Can someone help me get it back? Thanks!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Mar 13, 2023 at 9:32 am

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  Hi there,

  The site madeleinegolding.wordpress.com is not linked to the email you mentioned. It’s under a different account that’s associated with a different email address.

  To recover access to it, please follow this guide:

  

  Account Recovery

  in WordPress.com Support

  4 min read

  At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset ProcessSMS Recovery with Two-Step AuthenticationAccount Recovery FormRecovery Email and SMS NumberIf Ownership Cannot be Established Password Reset Proce