Locked out of site

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  mrbrianbenson · Member · Nov 7, 2016 at 8:29 pm

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  I attempted to change something in my ‘themes’ css and now I’m getting a ‘page isn’t working’ message when I try to both visit my website and the wordpress admin site. How can I get back in and fix it?

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  timethief · Member · Nov 7, 2016 at 8:33 pm

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  This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting.
  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

  And, exactly which wordpress.COM username account registered that site?

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  mrbrianbenson · Member · Nov 7, 2016 at 8:35 pm

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  My website is http://brianbensonwrites.com/

  And I believe the account is registered under (email visible only to moderators and staff)

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  mrbrianbenson · Member · Nov 7, 2016 at 8:36 pm

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  Thanks for the quick reply :)

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  timethief · Member · Nov 7, 2016 at 8:36 pm

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  brianbensonwrites.com is hosted by Unified Layer
  IP Address: 69.89.31.212
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  That site is not hosted here and we cannot help you.

  This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/