Locked out of site

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  chrissmith264 · Member · May 19, 2017 at 7:27 am

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  I’m a site admin. When my session timed out I tried to get back in using my stored username & password. Not accepted. I used the password recovery system, but haven’t received a password reset link in my email (checked spam too). I don’t know how to get back in to my site.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 19, 2017 at 10:48 am

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  Hello @chrissmith264
  Really sorry for the inconvenience.

  However, http://www.theweddingdvdpeople.com/ is not hosted on WordPress.COM. Also, it is using the WordPress.ORG software package.

  You have posted your issue in the wrong forum. This forum only supports the sites hosted on WordPress.COM and not elsewhere.

  Both(WordPress.COM and WordPress.ORG) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  To get help, please post your question on the WordPress.ORG support forum: https://wordpress.org/support/

  We are really sorry that we cannot help even tough we want to. Hope you issue gets resolved ASAP.

  Thanks!