locked out of website
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I’m trying to find a way to get in touch with WordPress (other than their forms) but I don’t find any phone support. Is there any such thing?
Let me explain what is happening. I was in my WordPress site dashboard yesterday and changed my email from @comcast to @gmail.com and then saved it. It logged me out and gave me the login screen. When I tried to log back in, it won’t let me in. I have the same password. I tried user name and when I enter that with the password the fields become blank. I have tried the form – get new password – to see if it would let me do that and log in. It is not recognizing my gmail email. If they are sending the reset to comcast, I don’t have access since that is a closed account. (I’m going to call comcast tomorrow & see if there is any way to access the address but I doubt it)
I have also tried the form for account recovery but they say (auto response) my @gmail email does not exist on their system so it doesn’t seem to transmit the form. I have entered all this info in the comments box but it doesn’t send to them since the email doesn’t exist, I’ve tried same form with comcast email to no avail and also with username.
In reading their help files, I found one area of concern. They have changed it so that you can’t use an email for more than one WordPress account. Well, I also have a free blog on WordPress.com with the gmail email. If I use http://www.WordPress.com/wp-admin I can log in to that blog (it has a different password than site) but not the website dashboard. All the blog has is one test post.
I am totally frustrated. I wanted to add a page to my website but can’t. Do I have to start over? Do you have any suggestions?? I am at a loss as to how to get some real help from WordPress.
The blog I need help with is: (visible only to logged in users)
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I have a similar problem. I am locked out of my website. I apparently have a different email than one I ever use on my user information because WordPress does not recognize me. I tried to change the password and get in and discovered that there is this blog posting site that somehow got created and we’ve never used. I am trying to get into nutritioninstitute.com
Help!!! Is there anyone at tech support that uses the telephone?
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I’m glad to hear that you got it sorted out. However, for the future, http://nutritioninstitute.com/ is a self-hosted WordPress.org blog, which we really can’t help with.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/
WordPress.org has complete documentation and support sites for self-hosted/installed versions of WordPress.org at http://codex.wordpress.org/ and http://wordpress.org/support/
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I cannot log back in to make another post. I can get my blog, but I mght as well be a stranger.
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I am experiencing the same problem but for 2 weeks now. I changed my email address and suddenly cannot get access to my site. I tried changing the password but it then asks it for a verification code (2 step verification) however the phone number does not belong to me at all. I have tried account recovery with no luck.
The site i am trying to access is: https://hangingwithhunter.wordpress.com/
Please assist? I have resorted to starting a new blog. -
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@huttsstrangeways & @carrieduplessis
If you cannot remember the login information for a WordPress.com account, your best bet is to try the account recovery process here:
https://wordpress.com/wp-login.php?action=recovery
Due to the private nature of information required for account recovery and the public nature of these forums, we cannot help with account recovery here.
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I can still go back to my three blogs and read them, I think. But I can't access them and write new posts or comment on them. I put the URLs on a post on my new blog.
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