Locked out of website

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  kaitlinghamilton · Member · Jan 22, 2019 at 2:32 pm

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  Hello — I’ve been locked out of my website for a week. I did not personally set up the site, so I do not have the transaction number or verification numbers. I’m worried that this means a dead end for the site. Is there any possible way to get back into my website? Any help is very much appreciated.

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  zazter · Member · Jan 22, 2019 at 3:09 pm

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  Hi there, what is the site URL you are referring to?

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  kaitlinghamilton · Member · Jan 22, 2019 at 3:48 pm

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  http://www.thekonnectapp.com is the url.

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  staff-zinnia · Staff · Mar 1, 2019 at 4:26 pm

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  Hi kaitlinghamilton –

  Just following up. I wanted to make sure you realized that the site listed is not using WordPress.com. It’s actually running the open source, WordPress software which is a different version of WordPress.

  Those differences are highlighted on this page if you’re interested to read more:

  WordPress.com vs. WordPress.org

  For help, you’ll need to work with your hosting provider or use the community forums that are at https://wordpress.org/support/forums/