Locked out of website

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  trinitybarharrow · Member · Mar 28, 2019 at 1:44 pm

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  Hi there. I’ve had a website (www.trinity-bar.com) that i use WordPress to update. I’ve been using WordPress with no problems for coming up for 2 years.

  I tried to login as i always have done using the access address i just get a blank page.

  If i try to logon through the general logon page using my username i just get a ‘user unknown’ message.

  It’s all very strange. Can anyone help?

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  charleybea · Member · Mar 28, 2019 at 10:42 pm

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  Hello @trinitybarharrow,

  It appears you’re using the self-hosted version of WordPress with the host 1&1. This forum assists users with sites hosted with WordPress.com. You can learn more about the differences between WordPress.com vs WordPress.org here: https://en.support.wordpress.com/com-vs-org/

  For help with your self-hosted site, you can try submitting future questions on the WordPress.org forum for assistance.

  I would definitely reach out to your host though to be sure there hasn’t been any user changes on the server.

  Best of luck!