Locked Out of Website

• 

  tannergilbert · Member · Dec 23, 2020 at 8:01 pm

  • Copy link
  • Add topic to favorites

  Hi, I have been locked out of my website and need some help.

• 

  kokkieh · Staff · Dec 24, 2020 at 8:48 am

  • Copy link

  Hi there,

  Can you tell us the URL of the site you’re trying to access? Then we can try to point you in the right direction for help with this.

• 

  tannergilbert · Member · Dec 24, 2020 at 6:41 pm

  • Copy link

  ringleaderjewellers.com, I think the website got restored to an inproper backup and now I am locked out of my account! aNY HELP IS APPRECIATED

• 

  staff-blorbo · Staff · Dec 24, 2020 at 7:43 pm

  • Copy link

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.