Locked out of website

  • Unknown's avatar
    histprez · Member ·

    We have been locked out of our website. Our Webmistress cannot make any changes to the website and I can’t make any change to our profile. I can find no email address, telephone number nor chat to contact WordPress to get thissituation rectified. Is it time for us to find another provider??? Our login name and password have not changed. This is frustrating. Please contact me at [redacted](Voice or Text) or (email visible only to moderators and staff)!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-doublebassd · Staff ·

    Hi there,

    What is the URL of the site you are trying to regain access to? Is the site hosted with us here at WordPress.com? Please let us know and we’ll be happy to point you in the right direction for support.

    Thank you!

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