Locked out of WordPress

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  bom5265 · Member · Jan 6, 2015 at 9:16 pm

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  The mobile version of our site – psiada.org – was compromised by malware recently, redirecting to mobi-avto.ru.

  In attempting to fix the issue we removed the template, the plugins, and in a last ditch effort, we changed the wordpress and site address to “psiadaa.org” within the settings tab.

  The site immediately redirected to the new address, and we are effectively locked of the editor. Is there a method to change the address back?

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  timethief · Member · Jan 6, 2015 at 9:30 pm

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  http://psiada.org/ is not hosted by WordPress.COM. It’s a WordPress.ORG software install.

  psiada.org is hosted by CyrusOne
  WHOIS
  Name Servers:
  ns1715.hostgator.com
  ns1716.hostgator.com

  We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here > http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  timethief · Member · Jan 6, 2015 at 9:32 pm

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  P.S. I also verified that there is no domain mapping upgrade for psiada.org here at WordPress.COM.

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  bom5265 · Member · Jan 6, 2015 at 9:51 pm

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  Thank you for your assistence

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  timethief · Member · Jan 6, 2015 at 10:37 pm

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  You’re welcome and best wishes.