locked out of WordPress

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  jamismacniven · Member · Apr 23, 2015 at 7:44 pm

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  I’m new to forums and am not sure of the protocals but here’s the situation: I have been using wordpress for a year and after I got a new hard drive I haven’t been able to login. I have my user name and password and have changed the password but the wordpress site keeps telling me I have no account. Ideas?

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  timethief · Member · Apr 23, 2015 at 7:47 pm

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  We require the URL of the site you refer in order to even begin to help by verifying where the site is hosted. Please post the URL now.

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  jamismacniven · Member · Apr 23, 2015 at 7:55 pm

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  buckswoodside.com

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  timethief · Member · Apr 23, 2015 at 7:56 pm

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  Hello there,
  You are posting to the wrong support forum. We provide support here only for WordPress.COM hosted blogs. Your site is not hosted by wordpress.COM and you are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page