Locked out of WordPress account
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My team has been trying to access our WordPress account, but no one can get through. The account was working fine last week. Here is the login information everyone has been using:
URL- https://www.jlla.org/spotin/
[redacted]
Please advise. We have time sensitive changes that we need to make to our site.
Thank you!WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hackers thank you for putting your login credentials on a public forum.
Change your password asap to another strong password! -
Hi there,
The site https://www.jlla.org appears to be a self-hosted, WordPress (also called “.org”) site.
To clear up any confusion, WordPress.com and WordPress.org are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:
However, if you have access to the server control panel through your web host, it is always possible to regain access to a self-hosted, WordPress site. This WordPress.org Codex article will walk you through the steps:
https://wordpress.org/support/article/resetting-your-password/
Also, you may wish to contact your hosting support team for direct assistance.
Do you happen to know who your site hosted is? I checked and it appears to be Cloudflare, so I would reach out to them and see if they can assist you:
https://support.cloudflare.com/hc/en-us
Hope this helps.
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