locked out of wordpress, can’t edit website
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I know my username but password doesnt work. I dont receive an email when completing ‘forgot password’ stuff.
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What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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You’re logged in to a WordPress.com account but your site isn’t here. It’s over there at Hostgator at https://passthepiano.com/wp-login.php?
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/
Your hosting provider’s support team may also be able to assist.
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