Locked out of WordPress.com account urgent help needed – Google Authenticator ap

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  dabsterdanny · Member · Jun 25, 2013 at 8:21 pm

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  Hi mbotticelli81

  Have you tried doing this in a different browser or on another computer? I would recommend you clear your cookies, cache and internet history of you cannot use a different browser or computer and see what happens. the link does work so it must be your computer or browser settings.

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  timethief · Member · Jun 25, 2013 at 8:24 pm

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  This may be helpful:

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies and JavaScript enabled: http://en.support.wordpress.com/third-party-cookies/

  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

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  mbotticelli81 · Member · Jun 25, 2013 at 8:35 pm

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  Thank you. But nothing is working. The google authenticator code is invalid in any browser.

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  mbotticelli81 · Member · Jun 26, 2013 at 9:37 am

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  Hi @timethief do you know if staff will contact me?

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  kathrynwp · Staff · Jun 26, 2013 at 1:26 pm

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  For anyone who has lost access to their account – as timethief said, to start the account recovery process, please go to this page:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  Click the “Need More Help?” link next to the button, and fill out the form. Our account recovery team will get back to you by email so you can discuss the options in private.

  We respond to all inquiries in the order in which they were received.

  I’m closing this thread now.

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  kathrynwp · Staff · Jun 26, 2013 at 1:27 pm

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  mbotticelli81 – if you can’t fill out the form, please send an email to support AT wordpress DOT com.