Locked out of wp-admin page on new website

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  janekuanwild · Member · May 9, 2023 at 2:13 pm

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  Got my new domain from a hosting service and then tried to log in using the wp-admin suffix. However it wouldn’t accept my WordPress password. After a few attempts I was locked out. Message reads: The access to that page has been restricted by the administrator of this website. You don’t have access to this page. Please contact the administrator of this website for further assistance.

  Please help! Thanks

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  jmills39 · Staff · May 9, 2023 at 2:46 pm

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  Hello there,

  It appears your site is hosted at Siteground rather than WordPress.com. I recommend contacting their support since we wouldn’t have access to it.

  Siteground support:
  https://www.siteground.com/support

  Troubleshooting login issues:
  https://wordpress.org/documentation/article/troubleshoot-login-issues/

  While your site may be built on WordPress technology, that is separate from WordPress.com hosting. We specifically support sites built with WordPress technology hosted on WordPress.com.

  Differences between WPCOM and WPORG
  https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

  At WordPress.com, we have ways to simplify logins for WordPress sites and you can get chat support to take care of issues like this quickly.
  https://wordpress.com/support/wordpress-com-secure-sign-on-sso/

  With a Business Plan, you can move your entire site to WordPress.com.

  Move to WordPress.com:
  https://wordpress.com/support/import-using-move-to-wordpress-com/

  Hope that helps. Please let us know if you have any more questions and have a great day!