Lockout/lost password

• 

  omoloya · Member · Sep 11, 2021 at 9:20 pm

  • Copy link
  • Add topic to favorites

  Could someone help me get into my custom-named, though designed on WP, account? I had a great deal of things that had me set it down (for too long), and now, I am unable to login…at all.

  Site: https://www.eweheyyansa.com/wp-login.php.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  aleone89 · Staff · Sep 12, 2021 at 9:18 am

  • Copy link

  Hello there,

  As this is self-hosted WordPress site, our support is limited.

  I’ll do my best to guide you.

  Have you tried resetting the password here: https://eweheyyansa.com/my-account/lost-password/

  Many thanks.

• 

  omoloya · Member · Sep 12, 2021 at 10:19 am

  • Copy link

  Thank you, aleone89.
  That leads me to the Maintenance page.
  Thank you.

• 

  aleone89 · Staff · Sep 12, 2021 at 11:08 am

  • Copy link

  Hello there,

  Ok, so you may want to deactivate the plugin that is running that maintenance plugin.

  If you have access to the site via SFTP, going to wp-content > plugins > and renaming the plugin will deactivate this.

  The hosting provider should be able to provide these SFTP details.

  I hope this helps.

• 

  omoloya · Member · Sep 12, 2021 at 5:48 pm

  • Copy link

  I hope it does, too.
  Many thanks!