Log In
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When I try to Log In to other sites that use Word Press, I get a dialog box with my old email address. But I cannot Log In to Word Press using that old email address. My passwords are highly encrypted and go through Dashlane. Nothing I do will enable me to Log In to sites (such as web.topaz.com) using Word Press with the old email address. It’s a big mess.
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Hi There,
Keegan here, I would be happy to help.
It looks like your password manager is automatically inserting your old email into the login.
If you do not know which email to log in with you can try to recover the account using this tool – https://en.wordpress.com/wp-login.php?action=recovery
If you know which email address to use, but forgot the password, you can use the password recovery tool – https://en.wordpress.com/wp-login.php?action=lostpassword
If you get logged back in remember to update your account recovery info here – https://wordpress.com/me/security/account-recovery
Let me know if you can’t get logged in and I can tag this thread with modlook so that support staff will see it. You are free to do the same. Please be patient while you wait for their reply.
Also, please subscribe to this thread so you are notified when they respond. Click “Subscribe to Topic” in sidebar to get an email when they respond.
Please let me know if this answers your question, or if you need further assistance.
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