Log in

• 

  rhiwills · Member · Mar 12, 2018 at 4:48 pm

  • Copy link
  • Add topic to favorites

  Hiya,
  I’m trying to customise a theme on my site, and it’s asking me to log in to do it, but I can’t seem to log in! It’s saying my email and username aren’t recognised.

  My site is hosted on another domain, and I can’t seem to log in to that either. Has something gone wrong?

• 

  timethief · Member · Mar 12, 2018 at 9:40 pm

  • Copy link

  Hi there,

  We do not provide support for any sites that are not hosted on WordPress.COM servers. and your site is not on them.

  moonlil.com is hosted by Paragon Internet Group Limited
  Name Servers:
  nserv1.domainexpress.co.uk
  nserv0.domainexpress.co.uk

  To get hosting support contact your web host and to get software support post to wordpress.ORG support.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/
  I you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.