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  alxatec · Member · Aug 12, 2022 at 2:26 pm

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  Hello,

  i cant log in.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  amiteshg93 · Member · Aug 12, 2022 at 2:50 pm

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  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

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  alxatec · Member · Aug 12, 2022 at 3:51 pm

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  https://www.adled.si

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  supernovia · Staff · Aug 12, 2022 at 7:13 pm

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  Hi there, any accounts with us will likely be different from accounts you set up with your own copy of the WordPress code. Are you using https://www.adled.si/wp-admin to log in?

  If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  Then, if you need more help, head to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Here’s the difference between our services and your installation of WordPress with another host:
  https://get.wp.com

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  alxatec · Member · Aug 13, 2022 at 7:34 am

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  When i log in with this user name it says that it doesnt exist?

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  helper-heroponriki · Member · Aug 13, 2022 at 1:58 pm

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  When i log in with this user name it says that it doesnt exist?

  Can you provide us the URL where you’re trying to log in?

  Also, I’m not seeing that the site in question is even using the WordPress software. Looking at your site’s source code for your products pages, it looks like you’re using Ecwid, which is not the same as WordPress.

  I would recommend reaching out to the site owner and have them help you with your site login access. Since the site is not hosted here at WordPress.com’s managed hosting, there’s not much we can do to help here.