log in and dashboard

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  blproulx1 · Member · Nov 28, 2022 at 12:43 am

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  I had trouble logging in tonight and finally changed my password to do so. Now my dashboard appears very different and I am not sure if my site is the same or greatly changed? I actually think it was hacked. Recently I had several suspicious comments which I decided not to approve. I need help with site administration now, I guess.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Nov 29, 2022 at 3:45 pm

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  Hello there,

  You will need to re-setup the site.

  Also, http://www.brendaproulx.com is a site hosted with Bluehost and uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  Your hosting provider may be able to help you with your problem as well or you can post the question at the WordPress.org support forums: https://wordpress.org/support/forums

  :)

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  blproulx1 · Member · Nov 29, 2022 at 6:34 pm

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  I really appreciate your input. The WordPress.com vs WordPress.org has been confusing to me. However, when I first had trouble logging in, I successfully changed my password through .com not .org Bluehost has been contacted and they were not able to address any of the problems.

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  aleone89 · Staff · Nov 30, 2022 at 2:27 pm

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  Hey there,

  When changing the password, was that conducted here: https://wordpress.com/wp-login.php?action=lostpassword – if yes, this isn’t necessarily the correct place.

  If you’re looking to log into the site, this would be done here: http://www.brendaproulx.com/wp-admin – I’m hoping this is useful so far.

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  blproulx1 · Member · Dec 7, 2022 at 1:46 am

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  Aleone89 Staff,

  At the log-in source you suggest, the first prompt is language. When English is selected, a new page appears and several boxes must be completed. This is not the normal admin log in page and the final step is “Install WordPress” which is not what I need to do.

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  aleone89 · Staff · Dec 7, 2022 at 8:33 am

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  Hello there,

  I see that too.

  You would need to reach out to Bluehost support here: https://www.bluehost.com/help whereby they check that the installation is what it should be. They may be even able to help with a restoration if need be.

  I hope this points you in the right direction.