Log in error in user

• 

  jackiemcdonough04bf36b8c7 · Member · Dec 12, 2020 at 12:57 pm

  • Copy link
  • Add topic to favorites

  I have tried to log in with my user, it defaulted to some crazy number attached to my name. How do I get my account so I can work 9n my 2 web pages on my ipad?

• 

  staff2017 · Member · Dec 12, 2020 at 1:43 pm

  • Copy link

  You change the login details in the database

• 

  staartmees · Member · Dec 12, 2020 at 1:54 pm

  • Copy link

  @staff2017 you don’t have access to the databse on the wordpress.com platform.
  
  @jackiemcdonough04bf36b8c7 I guess your site is connected to another account. What is the URL of your site?

• 

  staff2017 · Member · Dec 12, 2020 at 1:56 pm

  • Copy link

  I never knew they was hosted with WordPress sorry

• 

  staff-totoro · Staff · Dec 14, 2020 at 1:54 am

  • Copy link

  Hi @jackiemcdonough04bf36b8c7 The site touristmommy.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Bluehost Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/touristmommy.com+dns

  To clarify, we are not the only providers of WordPress sites, and Bluehost also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!