Log in failure

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  aprilkimkna · Member · Jul 9, 2019 at 1:49 pm

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  I have my own website, I tried to log in the admin of that but it failed. It says it is wrong password. I did log in 2weeks ago but suddenly I can’t log in.
  So I requested to the ‘lost password’ and got emails from wordpress to reset password, it says

  “Someone has requested a password reset for the following account: Site Name: April Beauty Username: april If this was a mistake, just ignore this email and nothing will happen. To reset your password, visit the following address:

  THERE IS NO LINK TO RESET THE PASSWORD.

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  fstat · Staff · Jul 9, 2019 at 2:12 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  aprilkimkna · Member · Jul 9, 2019 at 2:18 pm

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  Hello,
  I don’t know which one is which :(
  My website is http://www.aprilbeauty.com.au

  Thanks for your help

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  staff-zinnia · Staff · Jul 9, 2019 at 2:35 pm

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  Noting that the duplicate thread has been closed: https://en.forums.wordpress.com/topic/log-in-failure-3/#post-3336721

  This is WordPress.com, a managed hosting environment. The other version of WordPress is an open source project that requires you to have an additional host and provide your own help/support/fix the site. It’s much more hands on.

  WordPress.com vs. WordPress.org

  Your site is running the open source WordPress installation and you need to go to https://wordpress.org/support/forums/ for assistance with it. We don’t have any access to your site.

  I did notice that the site displays a not secure error because there’s a missing SSL certificate. Talk to your domain provider about getting an SSL certificate.