Log in help

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  danielandsonsmoving · Member · May 22, 2019 at 9:45 pm

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  Hi my name is Daniel. Having a hard time logging into my admin page. Will not let me reset my password.

  Thanks in advance

  Danny

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  fstat · Staff · May 23, 2019 at 7:23 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  danielandsonsmoving · Member · May 24, 2019 at 12:51 am

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  danielandsonsmoving.com but trying to login to admin so I can view my emails because for some reason they are not linking to my email

  Thank you

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  kokkieh · Staff · May 24, 2019 at 5:31 am

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  That site is not hosted with us on WordPress.com, but was built using the open source WordPress software, and is hosted by GoDaddy.com. If this is an email issue, then you need to contact GoDaddy directly for help – I don’t see any MX records for that domain, and email cannot work without that. Your domain’s DNS is managed by GoDaddy, so only they can help you with this.

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  danielandsonsmoving · Member · May 25, 2019 at 3:57 pm

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  Hi Thanks for the info. However I was able to get to my emails through the WordPress admin page. For some reason I’m not able to get in anymore or even recover my password. This is very crucial right now as I am not receiving any customer emails. Please help thanks

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  kokkieh · Staff · May 25, 2019 at 6:18 pm

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  The WordPress admin page for your site has no connection to your WordPress.com account. Your WordPress.com login and your admin login for the site are two completely separate and different accounts.

  We don’t have any control over your admin login for your site. The login credentials for that account is stored in your site’s database on GoDaddy’s servers, and the DNS on your domain that makes your email work is controlled by GoDaddy as well.

  Please contact them for help with this, as we have no control over your domain, your site, or your email.