Log in Help

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  inspirelovegrow050118 · Member · Feb 27, 2018 at 3:02 am

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  Greetings! I’m trying to log into my wordpress, however, I don’t have access to my back up codes and I have a new phone so I can’t use the ‘text code’ option. What can I do?

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  shubhamgmath · Member · Feb 27, 2018 at 7:40 am

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  Hi inspirelovegrow050118

  I don’t have access to my back up codes

  – If back up codes here means the password then please refer to the lost password page for more information on how to reset your password:
  https://en.support.wordpress.com/passwords/#lost-password

  If you don’t even have access to both email and password then you can choose account recovery form option:
  https://en.support.wordpress.com/passwords/#assisted-account-recovery

  Hope this helps, feel free to ask

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  justjennifer · Member · Feb 27, 2018 at 8:35 am

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  Hi there, hope you don’t mind me jumping in here.

  It sounds like you’re referring to 2-step authentication. If so, you’ll want to fill out the account recovery form as @shubhamgmath mentioned above.

  If you need further help, please let us know.

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  inspirelovegrow050118 · Member · Feb 27, 2018 at 5:32 pm

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  Getting a new password is not an issue. After I enter my password, I’m asked to enter a code provided by my authenticator, backup codes or text messages (the phone number listed is no longer in use). I have no access to back up codes and I can’t use the authenticator app because I can’t get into my account. Is there a way for me to get into my account to update changes?

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  fstat · Staff · Feb 27, 2018 at 5:40 pm

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  Hi there,

  Please fill the Account Recovery form with:

  – A transaction ID. A transaction ID is a unique alphanumeric code generated for your payment. If you purchased an upgrade on the account in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.

  – The activation URL. When you created your WordPress.com account, we sent an activation link to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address”.

  After submitting the form we’ll contact you and help you recover your account.

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  inspirelovegrow050118 · Member · Feb 27, 2018 at 5:52 pm

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  I put in the transaction receipt [redacted], and it’s saying it’s invalid… I’ve filled out the form, and I keep getting back that my info is invalid

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  fstat · Staff · Feb 27, 2018 at 6:53 pm

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  Hi there,

  Thanks for the transaction ID. Can you please let me know the WordPress.com account username or the site under that account?

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  inspirelovegrow050118 · Member · Feb 27, 2018 at 7:58 pm

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  InspireLoveGrow.com

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  fstat · Staff · Feb 28, 2018 at 7:59 am

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  I have sent you an email with more information on the recovery procedure. Please follow up there.