Log in Help
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Greetings! I’m trying to log into my wordpress, however, I don’t have access to my back up codes and I have a new phone so I can’t use the ‘text code’ option. What can I do?
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Hi inspirelovegrow050118
I don’t have access to my back up codes
– If back up codes here means the password then please refer to the lost password page for more information on how to reset your password:
https://en.support.wordpress.com/passwords/#lost-passwordIf you don’t even have access to both email and password then you can choose account recovery form option:
https://en.support.wordpress.com/passwords/#assisted-account-recoveryHope this helps, feel free to ask
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Hi there, hope you don’t mind me jumping in here.
It sounds like you’re referring to 2-step authentication. If so, you’ll want to fill out the account recovery form as @shubhamgmath mentioned above.
If you need further help, please let us know.
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Getting a new password is not an issue. After I enter my password, I’m asked to enter a code provided by my authenticator, backup codes or text messages (the phone number listed is no longer in use). I have no access to back up codes and I can’t use the authenticator app because I can’t get into my account. Is there a way for me to get into my account to update changes?
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Hi there,
Please fill the Account Recovery form with:
– A transaction ID. A transaction ID is a unique alphanumeric code generated for your payment. If you purchased an upgrade on the account in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.
– The activation URL. When you created your WordPress.com account, we sent an activation link to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address”.
After submitting the form we’ll contact you and help you recover your account.
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I put in the transaction receipt [redacted], and it’s saying it’s invalid… I’ve filled out the form, and I keep getting back that my info is invalid
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Hi there,
Thanks for the transaction ID. Can you please let me know the WordPress.com account username or the site under that account?
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I have sent you an email with more information on the recovery procedure. Please follow up there.
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