log in help

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  russwllm · Member · Aug 23, 2018 at 6:01 pm

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  Hi! I’m not able to log in to manage my nonprofit’s website. My email was not recognized as illegible to receive a reset link. What can I do?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Aug 24, 2018 at 8:51 am

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  Hi russwllm,

  What is the address of the site you are having trouble resetting the password for?

  Just let me know and we can go from there.

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  russwllm · Member · Aug 24, 2018 at 8:03 pm

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  http://037fc85.netsolhost.com/wordpress1/

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  fstat · Staff · Aug 25, 2018 at 1:51 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by Network Solutions. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org