Log in is totally screwed up

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  johnoste · Member · Mar 21, 2017 at 8:51 pm

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  Trying to log in. I get the ‘shaking box’ saying I am using the wrong password. I’m not. I’m actually logged in already with that username and password. Frustrated, I click the ‘forgot password’ link and then enter my email. Then I get the error message that that user doesn’t exist. Totally wrong! I’m simply trying to enter my website to make changes. Why can’t the login and password simply work? Why can’t it recognize an authorized user?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 21, 2017 at 8:52 pm

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  What is the URL of the site please?
  Is it http://attssite.wordpress.com/?

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  timethief · Member · Mar 21, 2017 at 8:54 pm

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  salestaxtokens.org is hosted by Incapsula
  Name Servers:
  ns1.ipage.com
  ns2.ipage.com

  That site is not on our wordpress.COM servers we cannot help you with it.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  That support is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  johnoste · Member · Mar 21, 2017 at 8:55 pm

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  I can get in there. But the website http://www.salestaxtokens.org got dumped in my lap. When I try to log in from a link on that page, that’s when I get the error. Thanks for helping!

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  timethief · Member · Mar 21, 2017 at 8:59 pm

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  What is the URL of the site you want to access please?
  Is it http://attssite.wordpress.com/?
  Post the URL.

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  johnoste · Member · Mar 21, 2017 at 9:00 pm

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  http://www.salestaxtokens.org. I just tried to create yet another account, this time at wordpress.org under the username of johnatts. Awaiting an email to assign a temporary password.

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  timethief · Member · Mar 21, 2017 at 9:01 pm

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  Thanks for confirming that the site you want to access is not hosted by WordPress.COM. Best wishes with your site.