Log in is totally screwed up
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Trying to log in. I get the ‘shaking box’ saying I am using the wrong password. I’m not. I’m actually logged in already with that username and password. Frustrated, I click the ‘forgot password’ link and then enter my email. Then I get the error message that that user doesn’t exist. Totally wrong! I’m simply trying to enter my website to make changes. Why can’t the login and password simply work? Why can’t it recognize an authorized user?
The blog I need help with is: (visible only to logged in users)
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salestaxtokens.org is hosted by Incapsula
Name Servers:
ns1.ipage.com
ns2.ipage.comThat site is not on our wordpress.COM servers we cannot help you with it.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.That support is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
I can get in there. But the website http://www.salestaxtokens.org got dumped in my lap. When I try to log in from a link on that page, that’s when I get the error. Thanks for helping!
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What is the URL of the site you want to access please?
Is it http://attssite.wordpress.com/?
Post the URL. -
http://www.salestaxtokens.org. I just tried to create yet another account, this time at wordpress.org under the username of johnatts. Awaiting an email to assign a temporary password.
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Thanks for confirming that the site you want to access is not hosted by WordPress.COM. Best wishes with your site.
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