Log in issue

• 

  danielsills2012 · Member · Sep 21, 2019 at 12:54 am

  • Copy link
  • Add topic to favorites

  I can log into wp but when i go to wp admin i cant login help please

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Sep 23, 2019 at 7:16 am

  • Copy link

  Hi there,

  Your site at http://shoinks.com/ is not hosted on WordPress.com. It appears in your WordPress.com account because you have the site connected here via the Jetpack plugin, but that does not give us access to the WP-Admin dashboard.

  To log into WP-Admin you need to use the unique admin username and password for the site itself. You would have set this up when you first installed WordPress on your host’s servers.

  If you don’t remember those credentials, you can find the password reset instructions for the WordPress software you’re using on that site here:

  https://wordpress.org/support/article/resetting-your-password/