Log in issue

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  joanneknight19 · Member · Aug 31, 2021 at 2:11 pm

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  I am trying to log in to my dashboard but I keep receiving a Not Acceptable page and I don’t know how to fix it or what went wrong. https://thebarefootmaiden.com/

  Site: thebarefootmaiden.com.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  csabarakasz · Staff · Aug 31, 2021 at 2:19 pm

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  Hi there,

  Thank you for your question.

  I noticed that your website is not hosted on WordPress.com and it is built with the self-hosted version of WordPress, often called as WordPress.org. This forum is maintained and equipped to support WordPress.com sites.

  To clarify, WordPress.com and WordPress.org are two different companies so we cannot access files or data for sites hosted elsewhere.

  You can find more information here about the differences: https://wordpress.com/support/com-vs-org/

  You can find the community support forums for self-hosted sites at: https://wordpress.org/support/forums/

  You can check out their password reset page as well.
  https://wordpress.org/support/article/resetting-your-password/

  I have done some research it is also possible that this error message is related to your server provider. I would also reach out to them for help!

  I hope that helps!