Log in issues

• 

  chaabreh · Member · Dec 29, 2020 at 8:15 pm

  • Copy link
  • Add topic to favorites

  my site is annachristinaciampi.online. I cannot get into the admin site I get the ‘Please check your Jetpack connection’ message. However, I can’t do that as I cannot log in to my site. Help!

• 

  staff-mckluskey · Staff · Dec 30, 2020 at 1:12 pm

  • Copy link

  Hi there!

  Try to reconnect Jetpack as explained here:

  Jetpack

  If that doesn’t help, you can post more details directly to their support forums at https://wordpress.org/support/plugin/jetpack/.

• 

  chaabreh · Member · Jan 13, 2021 at 1:48 am

  • Copy link

  Hi, I can no longer log in to my admin site ….when I try I either get the white death screen or I get the message about “Please check your Primary Site’s Jetpack connection”

• 

  kokkieh · Staff · Jan 13, 2021 at 4:40 am

  • Copy link

  We have no control over the admin login for your site, and if you get a white screen of death on WP-Admin, it points to a fatal error on your site, most likely caused by a plugin. That would also explain the Jetpack connection error you see in the WordPress.com dashboard.

  You can find the documentation for the most common reasons for this type of error here:

  https://wordpress.org/support/article/common-wordpress-errors/

  For more advice on troubleshooting this, you can ask the WordPress.org community at https://wordpress.org/support/forums/, or you can try contacting support at your hosting provider directly.