log-in issues

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  cozycornersaz · Member · Mar 29, 2021 at 5:31 pm

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  Cannot log into wordpress.com (cozycorners.net) using bluehost or wordpress.com

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  helper-heroponriki · Member · Mar 29, 2021 at 7:41 pm

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  Hi there! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem. You can reach Bluehost support here:

  https://www.bluehost.com/contact

  I hope that helps!