log in issues

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  fordmissionsda01810fa5 · Member · May 19, 2022 at 3:59 pm

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  My login and password take me to this account (fordmissionsda01810fa5g) which I inadvertently created trying to get to my true account with a site called site pmmission.org.
  I am unsuccessful using your various options to recover my real account and delete the one I do not want because my true account won’t accept my login and password.

  WP.com: Yes
  Correct account: Unknown

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  helper-heroponriki · Member · May 19, 2022 at 6:11 pm

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  Please do not create duplicate threads. I’ve removed your other two threads and will respond to you here.

  to get to my true account with a site called site pmmission.org

  Thanks for providing your site information. This website is associated with a different user account than the one you’re currently logged into. You would need to log in using a different account to manage the website.

  If you don’t know or remember the login, you’ll need to go through our account recovery process to regain access.

  If you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have, including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/

  Hope that helps!

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  fordmissionsda01810fa5 · Member · May 19, 2022 at 7:45 pm

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  I tried using the account recovery form already but I do not have any of the three things the Account Recovery form asks for to prove ownership of the account.

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  staff-doublebassd · Staff · May 19, 2022 at 9:22 pm

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  Hey there,

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com. They’d be able to assist you further when you reach out.

  Please visit our support page for more information on recovering your account.

  Thanks!

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  simranvijwani · Staff · May 20, 2022 at 3:34 pm

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  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.