Log in issues

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  seanmfiero · Member · Jun 29, 2022 at 3:14 pm

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  Both myself and my other admin are receiving an error of ‘You have exceeded the number of allowed login attempts. Please try again in 957 minutes.’ We both initially tried twice before receiving this message. Now we cannot get in at all. Is there any other way to get back into our site?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Jun 29, 2022 at 3:33 pm

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  Hi there,

  What is the URL for the site you’re referring to?

  Please note that this forum is exclusively for WordPress.com websites; for open-source WordPress websites (from WordPress.org), there is a dedicated forum here: https://wordpress.org/support/forums

  Thank You! :)

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  seanmfiero · Member · Jun 29, 2022 at 3:38 pm

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  carelinehealthgroup.com

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  helper-heroponriki · Member · Jun 29, 2022 at 7:14 pm

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  We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re not able to access the backend of your site to take a closer look.

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help.

  I hope this points you in the right direction.