log in issues

  • Unknown's avatar
    thedelauras · Member ·

    not able to log into my account unless I use admin url and not able to contact support to get direct help

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    It looks like your site’s login page is here: https://www.thedelauras.com/wp-login.php

    If you still have trouble, you should contact your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem you’re having with logging into your site.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

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