log in problem

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  carmenrayanderson · Member · Jun 17, 2020 at 3:52 am

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  Hi. The person who created my website installed Jetpack using the email address (email visible only to moderators and staff). I do not remember the password for that email address so I am unable to log in to Jetpack or set up Akismet. Please can you help me resolve that problem.

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  staff-mckluskey · Staff · Jun 17, 2020 at 9:25 am

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  Hi there!

  Do you mean that you are not able to access that email because you forgot the password? Or you don’t remember the password to that account on WordPress.com?

  You can reset the password for WordPress.com from https://en.wordpress.com/wp-login.php?action=lostpassword.

  If you lost the one to your email, you will want to reach out to your email host.

  Here you can read more info on retrieving access to your WordPress.com account:

  https://wordpress.com/support/account-recovery/

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  carmenrayanderson · Member · Jun 17, 2020 at 11:34 pm

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  Thank you very much. I could not remember the password for the email address and I have resolved that with the service provider.