log in problem

  • Unknown's avatar
    watreat1205 · Member ·

    I changed my password for themonikasboutique.com account today and after I logged out I can not log in again. I changed the password again and I still can’t log in. Please let me know what I can do.

  • staff-totoro · Staff ·

    Hi there,

    The site themonikasboutique.com appears to be a self-hosted WordPress (also called “.org”) site hosted on an outside web hosting company, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/themonikasboutique.com+dns

    I see in the “name server” section your domain connects to “hostsserver.com” addresses, which seems to link up to AliDropship Hosting.

    To clarify, WordPress.com and WordPress.org (the version of the platform your host uses) are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

    However, if you have access to the server control panel through the host for your site, it is always possible to regain access to a self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

    You may also wish to contact your hosting support team for direct assistance; they would be in the best position to help.

    Hope that points you in the right direction,

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