log in support

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  kalpi123 · Member · Jul 3, 2019 at 12:09 am

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  Hi, I have a second website: http://www.mansionunderamillion.com The registered email for that website built using woedpress is (email visible only to moderators and staff). I have the correct log in credentials (password etc) but cannot log in because it says it’s an invalid email I can access the website but cannot make changes as an admin because I cannot log in. I do not want to lose the info that’s already there. Please help with log in. I haven’t used this website in such a long time, but my saved log in info indicates I’m entering the correct info. Thanks

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jul 3, 2019 at 7:25 am

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  Hi there,

  https://mansionunderamillion.com/ is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.