log in suspended after i changed password

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  gforcefly120218 · Member · Dec 31, 2019 at 9:14 pm

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  Unlock my site so i can log in please. Forgot password, changed to another, tried to log in after 3 attempts – result was – log in suspended. How long am i locked out of my site for? What is going on? http://www.metalhealth.org

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  justjennifer · Member · Jan 1, 2020 at 6:09 am

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  Hello there, These forums you’ve posted to assist users of the WPcom platform. The site you mentioned, metalhealth.org is hosted with hostgator and looks to be using the open source WP software. Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  For more information on the differences: https://en.support.wordpress.com/com-vs-org/

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  gforcefly120218 · Member · Jan 3, 2020 at 12:12 am

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  Hi. I’m trying to sign in to my WordPress platform. What does that have to do with hostgator?

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  gforcefly120218 · Member · Jan 3, 2020 at 12:28 am

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  I’m now suspended from logging in to wordpress.

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  gforcefly120218 · Member · Jan 3, 2020 at 12:30 am

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  how long is this ban typically? 4 hours? 12 hours? 24 hours? What has been your experience? Ok, then give me an estimate, a ball park figure. Thanks.

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  justjennifer · Member · Jan 3, 2020 at 5:47 am

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  Hello again, Your site is not hosted on our servers here at WPcom. You’ll find information about working with your WP site as well as users familiar with the WP software at the link I gave earlier, or try contacting HostGator’s support for assistance since your site is hosted with them.

  If you are using a plugin on your WP site to prevent brute force log ins that has locked you out of your site, then you’ll want to contact the plugin author directly for assistance.

  And I see you posted something similar over a year ago and here is the reply you received from Staff at that time: https://en.forums.wordpress.com/topic/forgot-user-name-locked-out-of-my-website-wtf/#post-3193850

  Best wishes.

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  gforcefly120218 · Member · Jan 3, 2020 at 6:30 am

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  Wordpress.org asks for my WP log in. lol. Er, that is the freaking issue! Login suspended. I hear you, but i cannot contact WP.org because i cannot access their forums without logging in. Then there is the complete run around with new passwords supplied by WP not being honoured or accepted by system. Can u see why a person would be frustrated? I’ll try them again. ty 4 ur reply. At least u answered and in a timely manner.