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  leticiachristopherson · Member · Jul 7, 2016 at 11:24 pm

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  My organization changed website designers this year. The last designer’s username is kmlardieri. I don’t know if screwed up the account when I put my email as the main email address. I tried doing the account recovery but it didn’t work. Help please.
  Thanks,
  Leticia

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  staff-doublebassd · Staff · Jul 7, 2016 at 11:38 pm

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  Hey there,

  The e-mail connected to the site is not the same as the one that is under your account. Do you happen to know of any other e-mails that you own that may be associated with the account?

  Let me know if you have any questions.

  Thanks!

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  leticiachristopherson · Member · Jul 7, 2016 at 11:42 pm

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  Yes, it this the one associated with the last designer. She told me she can’t log in either.
  Thanks,
  Leticia

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  staff-doublebassd · Staff · Jul 8, 2016 at 12:13 am

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  Has she tried password recovery since she has access to the e-mail associated with the account?

  If she still have access to the email connected to the account, she can enter that email address in the password recovery tool. Please have her check the spam folder for the recovery email if she doesn’t receive it in your inbox immediately:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  Cheers,

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  leticiachristopherson · Member · Jul 10, 2016 at 3:35 am

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  Okay, she checked and double checked and she has no access at all. :-(

  Please help!!!! neither of us have the authentication codes.

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  leticiachristopherson · Member · Jul 10, 2016 at 3:36 am

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  I have a receipt that I just paid the Domain name if that helps?

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  staff-doublebassd · Staff · Jul 11, 2016 at 4:21 pm

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  Hey Leticia,

  Yes, if you can provide the PayPal transaction ID from your receipt, I can help you recover the account.

  Thanks!

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  leticiachristopherson · Member · Jul 11, 2016 at 6:47 pm

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  Yay! I hope place it here is safe.
  [Paypal Ref redacted]

  Thanks,
  Leticia

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  staff-doublebassd · Staff · Jul 11, 2016 at 6:55 pm

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  Hey there!

  I was able to confirm the Paypal Transaction number, so I can assist you in reassessing the site.

  Would you like for me to move the blog over to your account?

  Let me know and I’ll do it right away!

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  leticiachristopherson · Member · Jul 11, 2016 at 6:57 pm

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  Yes, that would be great! I’ll also ask you how to switch users properly or add admins so this doesn’t happen again. :-)

  So happy for your help!

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  staff-doublebassd · Staff · Jul 11, 2016 at 7:07 pm

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  Hey there,

  I moved the site to your account! =)

  Also, for more information on adding users to to the site, please visit our support page:

  https://en.support.wordpress.com/adding-users/

  Let me know if you have any questions.

  Thanks!

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  leticiachristopherson · Member · Jul 11, 2016 at 7:20 pm

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  How about knowing the authentication codes? Is it in the Admin page somewhere?

  Thanks again,
  Leticia

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  staff-doublebassd · Staff · Jul 11, 2016 at 7:25 pm

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  Are you wanting to set up your account with two-step authentication?

  If so, our support page will also guide you through that setup as well:

  Enable Two-Step Authentication

  Thanks@