Log in to https://beavertonmops.com/
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My organization changed website designers this year. The last designer’s username is kmlardieri. I don’t know if screwed up the account when I put my email as the main email address. I tried doing the account recovery but it didn’t work. Help please.
Thanks,
Leticia -
Hey there,
The e-mail connected to the site is not the same as the one that is under your account. Do you happen to know of any other e-mails that you own that may be associated with the account?
Let me know if you have any questions.
Thanks!
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Yes, it this the one associated with the last designer. She told me she can’t log in either.
Thanks,
Leticia -
Has she tried password recovery since she has access to the e-mail associated with the account?
If she still have access to the email connected to the account, she can enter that email address in the password recovery tool. Please have her check the spam folder for the recovery email if she doesn’t receive it in your inbox immediately:
https://en.wordpress.com/wp-login.php?action=lostpassword
Cheers,
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Okay, she checked and double checked and she has no access at all. :-(
Please help!!!! neither of us have the authentication codes.
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Hey Leticia,
Yes, if you can provide the PayPal transaction ID from your receipt, I can help you recover the account.
Thanks!
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Hey there!
I was able to confirm the Paypal Transaction number, so I can assist you in reassessing the site.
Would you like for me to move the blog over to your account?
Let me know and I’ll do it right away!
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Yes, that would be great! I’ll also ask you how to switch users properly or add admins so this doesn’t happen again. :-)
So happy for your help!
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Hey there,
I moved the site to your account! =)
Also, for more information on adding users to to the site, please visit our support page:
https://en.support.wordpress.com/adding-users/
Let me know if you have any questions.
Thanks!
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How about knowing the authentication codes? Is it in the Admin page somewhere?
Thanks again,
Leticia -
Are you wanting to set up your account with two-step authentication?
If so, our support page will also guide you through that setup as well:
Thanks@
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