Log in troubles

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  alexandra708 · Member · Jul 8, 2020 at 7:28 pm

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  I have a client who needs to login to their site. However, the person who managed their site is no longer working with them, no one knows the credentials, and they don’t have access to the email address associated with their account. Is there a way to recover that information for them?

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  supernovia · Staff · Jul 8, 2020 at 11:49 pm

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  Hi there, is the site you’re trying to log into hosted here with us? If so, here’s how we can help you regain access:

  Recover Your Account

  If you’re trying to access an installation at another host, I’d recommend asking your host for help with these steps:
  http://codex.wordpress.org/Resetting_Your_Password

  Can you send a link to the site if you need more help? We’ll use that to point you in the right direction. Cheers!