Log into dashboard problems
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Hi there. My site above is a WordPress site (enfold theme). My host is Godaddy. I have been trying to log into my dashboard to make some text alterations on the site. I am unable to login with my username ‘OPTWP’ which is how I always did it, though have not done so for approx three years. I had forgotten my password and have tried resetting it (which did work once) but when I had signed into my WordPress, the dashboard said there were no websites registered with that username.
WP.com: Yes
Correct account: Unknown -
It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
You should reach out to GoDaddy for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue.
If you still have trouble, please reach out to the WordPress community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
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