Logged Out

• 

  unidanengineering · Member · Oct 31, 2021 at 10:18 pm

  • Copy link
  • Add topic to favorites

  Unable to log into Unidan website.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  enile8 · Member · Oct 31, 2021 at 10:47 pm

  • Copy link

  Hi,

  Sorry to hear about your site.

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

  However, you should reach out to your hosting provider for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

  Best of luck.