Logged out

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  denham23 · Member · Apr 4, 2022 at 8:43 pm

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  Hello,
  I got logged out of this site, and now I can’t get back in. The password reset does not seem to be sending and generally, i am a little stuck.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Apr 4, 2022 at 8:49 pm

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  We might be able to help with that!

  What is the URL of the site you’re trying to access?

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  denham23 · Member · Apr 5, 2022 at 12:59 pm

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  Hey,
  Thanks for your reply. It is http://www.evolvecoliving.io

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  kokkieh · Staff · Apr 5, 2022 at 1:26 pm

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  Hi there,

  The forum you’re posting in now is for the hosting provider, WordPress.com, but your site at evolvecoliving.io is not hosted with us, so we’re not able to help in this case. The password for your admin account for that site is stored in your site’s database on your hosting provider’s servers, so contacting them directly is your best bet for getting help with this – many hosts offer a way for you to reset this directly via your hosting control panel.

  Otherwise you can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/ for other methods, like changing the password directly in the database.

  For more help with this, you can also ask the WordPress.org community for advice at https://wordpress.org/support/forums, though I recommend you try your hosting provider first.

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  denham23 · Member · Apr 5, 2022 at 2:33 pm

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  Yes, that is correct, it is now hosted with green geeks, but it is still built on WordPress. And that is the back end I am trying to get access too.

  I used to host with bluehost, and then long into WordPress through bluehost cpannel, but now this does not work.

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  staff-blorbo · Staff · Apr 5, 2022 at 5:00 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  So, you’ll log in to it through https://evolvecoliving.io/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

  And, I do see the site is connected to WordPress.com through Jetpack, but it is connected to a different WordPress.com account, and not the one you’re currently logged in to.

  Once you’re logged in to the site properly, you can disconnect it from WordPress.com and reconnect to the desired account from the Jetpack section of the site’s Dashboard.