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  tamarasunandsea080118 · Member · Feb 13, 2023 at 6:13 pm

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  Hello,
  I am unable to log into my website. I cannot reset the password as I don’t receive the email allowing me to do so.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 13, 2023 at 7:59 pm

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  Hi there,

  tamarascharf.com appears to be a self-hosted WordPress (also called “.org”) site.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  However, if you have access to the server control panel through your web host, it is always possible to regain access to a self-hosted WordPress site. This WordPress.org Codex article will walk you through the steps:

  https://wordpress.org/support/article/resetting-your-password/

  Also, if you’re not receiving an email, you may wish to contact your hosting support team for direct assistance. Hope this helps.