Loggin in

• 

  klbarrett2003 · Member · Nov 19, 2021 at 8:19 pm

  • Copy link
  • Add topic to favorites

  When I try to go into my website I am getting the error message ‘Please check your Primary Site’s Jetpack connection

  I don’t have a site linked to this WordPress.com account

• 

  staff-blorbo · Staff · Nov 19, 2021 at 10:14 pm

  • Copy link

  While your site is publicly accessible, we cannot access your site’s XML-RPC file:
  https://www.rusticreflectionsdecor.net/xmlrpc.php

  This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
  XML-RPC server accepts POST requests only.

  You can see a working example here:

  https://jetpack.com/xmlrpc.php

  Since your site returns a 404 error for this page, I would recommend that you check the following:

  1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

  2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

  3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

• 

  kloolga · Member · Dec 5, 2021 at 12:12 am

  • Copy link

  please help I modify my htaccess my site doesnt work and I cant even loggin my site was chaupe.com. every aspect is dead. If you guy on the intern can put it in defaut like it was before I modify it ill really appreciate it

• 

  supernovia · Staff · Dec 5, 2021 at 6:55 am

  • Copy link

  @kloolga can you contact your host? They can help you revert the .htaccess changes. We’re not able to help here, though, because we do not have access to your hosting company’s servers. Here’s the difference between our service and the free software you use through your host:
  https://wordpress.com/support/com-vs-org/#overview-of-options

  And here’s how best to find help with your own WordPress installation:
  https://wordpress.com/support/help-support-options/#word-press-org-support