Logging in

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  sagharmoayeri · Member · May 6, 2015 at 8:36 pm

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  Why can’t I log in? I changed my password 3 times and still every time I login it says its wrong logging.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · May 6, 2015 at 11:53 pm

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  Hey there!

  Could you tell me if you’re trying to change your password for your WordPress.com account, or the self-hosted account used to manage your site, http://www.sagharmoayeri.com?

  If you are trying to login to http://www.sagharmoayeri.com, because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  If you need professional help for your self-hosted WordPress site, please check out these sites:

  http://werkpress.com/
  http://jobs.wordpress.net/
  http://wpcurve.com/

  You may also wish to contact your host’s support team for more assistance.

  If it is a WordPress.com site you need assistance with, please let me know, and I can help further.

  Thanks much!

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  sagharmoayeri · Member · May 28, 2015 at 1:11 pm

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  hi,

  so I have issues with my website.

  my website is http://www.sagharmoayeri.com

  1: i don’t know my user name and password (i have tried everything and it still says the username is not registered)

  2: when i type my website into the url address there is a blank page.

  3: likely I’m signed in from the past on the blog and next to my website at the top left there is a error sign. it says i need to update/upgrade my website and it requires Jetpack 3.3

  couple of days ago i tried downloading a new theme and it all went wrong from there.

  please help

  thanks

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  thatrobyn · Member · May 29, 2015 at 4:57 pm

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  Hi there!

  As I mentioned, sagharmoayeri.com is a self-hosted site. because of this, I do not have access to your account. In order to get assistance with your log in, you will have to contact your site’s host.

  Here is the public information for your domain:
  http://www.networksolutions.com/whois/results.jsp?domain=sagharmoayeri.com

  It appears as if your site may be hosted at one.com. Their support staff should be able to help out.

  I hope this helps! Thanks much.

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  sagharmoayeri · Member · May 29, 2015 at 5:07 pm

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  no it doesn’t. and you did not answer my other problems.