Logging In
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I recently purchased a Bluehost plan with WordPress. I’m able to log in initially with my username/password. However, when I try to select a template from my homepage and customize, I get another screen asking me to log in again, and when I re-enter my username and/or email, it keeps coming up as ‘invalid’ and I cannot proceed.
The blog I need help with is: (visible only to logged in users)
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Howdy,
Looks like your site is running the self-hosted version of WordPress found at WordPress.org. The good news is your site is also running the Jetpack plugin, in your case, I would make sure that you have enabled Secure Sign On which allows you to login to your WordPress site at Bluehost with your WordPress.com login information.
Here’s more on that feature:
If you do need to reset your password follow these steps:
http://codex.wordpress.org/Resetting_Your_PasswordIn the event that the above does not help you may need to disable all plugins and switch to a default theme like Twenty Seventeen. If the popup persists then I’d recommend reaching out to Bluehost directly or asking the WordPress.org community.
You’ll find the WordPress.org community at https://wordpress.org/support
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